Seminars for Your Dental Team

icon_seminarsSeminars for Your Dental Team

The best Dental Collections Seminar Available!

This perennial favorite is a must-attend for you and your team. Dealing with patients, money and insurance is something you have to do every day so why not do it well? And, it takes the whole team!

Take the confusion out of dental fees and insurance so your patients follow through on treatment and your schedule stays full.

APM’s Bill Rossi and Shelly Ryan are well-known in the industry for their entertaining seminars for dental teams. They provide practical and useful information in an upbeat, ready to implement format. Regular topics include:

  • Effective scheduling
  • Collections & financial arrangements
  • Communication skills & effective team building
  • Dental Insurance and PPOs

Contact our office if you would like to be informed of upcoming seminar dates.


Below are sneak peeks to some of our more popular seminars. Stay tuned for dates and times of upcoming seminars. If you would like to learn more, please contact our office.

Dentistry Uncensored with Bill Rossi and Howard Farran


Bill Rossi on Clinical Calibration

Clarifying your Clinical protocols is the ethical basis for practice success. How an non-sales approach can lead to great patient follow through ,case acceptance and increase practice production.

PPO Plays

How to decide when to join or not join a PPO

How to negotiate with PPOs

How and when to leave a PPO..”Keep the Patients..Lose the discounts.”

Seminar Clips:

PPO Plays: Make the Right Moves

Collections Made Comfortable

What Do You Say When?

Between You & Your Bottom Line: Insurance & PPOs


What Our Participants Say About Shelly:

[panel type=”info” heading=”Kelly Plante, Dental Assistant”]”It was a great seminar. The speaker was full of energy and great ideas on a hard subject to discuss.”[/panel]

[panel type=”info” heading=”Amy, Dr. Benjamin Hardy’s Office – Nebraska, NE”]”Our team attended your seminar in Nebraska. What a wealth of knowledge you shared!”[/panel]

[panel type=”info” heading=”Carl Schreiner, DDS”]”Engaging, comprehendible presentation on the least favorite aspect of dentistry.”[/panel]

[panel type=”info” heading=”Dr. Keith Ritter, Hoisington, KS”]”A must.”[/panel]

[panel type=”info” heading=”Laurie Acuna”]”Excellent phone skills and new patient techniques.”[/panel]

[panel type=”info” heading=”Joyce Roppe, Gilbert, MN”]”I’ve been in collections for 20 years and this was the best seminar I have attended. I gave a 5 rating for overall presentation. This was just excellent!”[/panel]

[panel type=”info” heading=”Sara Brown, Administrator”]”Very informative and interesting.”[/panel]

[panel type=”info” heading=”Claudia Essman, Eagle Lake, MN”]”I like the soft sell approach for financial arrangements. We used to have hard core. Our office is so much better now because of this soft sell!”[/panel]

[panel type=”info” heading=”Dr. Brick Scheer”]”Shelly does a very good job, especially the parts about making patients comfortable in all areas of the practice.”[/panel]

[panel type=”info” heading=”Deanne, All Family Dental, Drs. Timm and Schultz”]”Shelly keeps it interesting and encourages questions.”[/panel]

[panel type=”info” heading=”Adam Petty, DDS, New Prague, MN”]”Enjoyed the tips on how to communicate with patients. It’s a good seminar and worthwhile to attend.”[/panel]

[panel type=”info” heading=”Leslie, Administrator”]”Shelly is a very informative and interesting speaker. She keeps information rolling without a dull moment. Great new ideas!”[/panel]

[panel type=”info” heading=”Gayle Hanson, Maple Grove, MN”]”Shelly has real experience with handling situations from a clinical staff point of view and administrative position. She’s easy to trust!”[/panel]

[panel type=”info” heading=”Rosemary McDougall, Jamestown, ND”]”Reenforces the importance of teamwork and kindness.”[/panel]

[panel type=”info” heading=”Mary Chapman, Otsego, MN”]”Honest communication with patients! Shelly kept things moving.”[/panel]

[panel type=”info” heading=”Mary Ann Grooters, Administrator”]”Really, really applies to my everyday work. Definitely recommended to other offices.”[/panel]

[panel type=”info” heading=”Elise Redmond, Edina, MN”]”Shelly is wonderful! I learned a lot!”[/panel]

[panel type=”info” heading=”Dr. Michael Dold”]”I can’t believe I enjoyed a collection seminar! This is information all of your staff needs to know.”[/panel]

[panel type=”info” heading=”Jessica Smith, Otsego, MN”]”Shelly involves everyone. You don’t feel that you’re being “talked at” in her seminar. Very useful information and time well spent. The speaker was very knowledgeable in the field and was very outgoing and fun. Thoroughly enjoyed.”[/panel]

[panel type=”info” heading=”Dr. Joe Steven, Jr., KISCO”]”I took my three business administrators to see Shelly Ryan with every intention of leaving them there at lunch while I went golfing. After the morning session, there was no way I wanted to leave. This meeting has something for every member of your team. If you get a chance to see Shelly, you don’t want to miss her seminar!”[/panel]

[panel type=”info” heading=”Rachel Hager, Eagle Lake, MN”]”We were able to get different ideas/role playing on working with new patients. It was fabulous, except I wish our clinical staff was made to come as well.”[/panel]

[panel type=”info” heading=”Peg Leplante”]”Shelly is wonderful! I learned a lot!”[/panel]

[panel type=”info” heading=”Elise Redmond, Edina, MN”]”Awesome information. It was full of great information for a dental practice.”[/panel]

[panel type=”info” heading=”Dan Lam, DDS, Brooklyn Park, MN”]”Loved the energy and communication style of Shelly. Come and enjoy it!”[/panel]

[panel type=”info” heading=”R.H. Killjan, D.D.S.”]”Ms. Shelly Ryan presented a range of information.”[/panel]

[panel type=”info” heading=”Julie Przybyslki, Gilbert, MN”]”Shelly had a great sense of humor and was fun to listen to. She had great ideas! Great seminar!”[/panel]

[panel type=”info” heading=”Moriah Loots, New Hope, MN”]”Definitely worth the financial investment and time.”[/panel]

[panel type=”info” heading=”Allan Nalbor, D.D.S.”]”Enthusiastic, organized, on time. Practical knowledge.”[/panel]

[panel type=”info” heading=”Pam Tiedemann, Worthington, MN”]”Very informative – go!”[/panel]

[panel type=”info” heading=”Nancy McFarland”]”You were peppy and funny! Gave us useful information for daily use.”[/panel]

[panel type=”info” heading=”Monica Blackwell, RDH”]”Very informative, smooth speaker. Loved it and that’s not easy to say about all CE seminars.”[/panel]

[panel type=”info” heading=”Silvia Delfi”]”It was very informative and helpful for every practice.”[/panel]

[panel type=”info” heading=”Sarah Conway, Eden Prairie, MN”]”Shelly presents herself as a real person not a robot whose only purpose is to repeat information. She also provides handouts so you can take the information home and reference it later. It was a personal, fun learning experience.”[/panel]

[panel type=”info” heading=”Dr. Tony Wakim, Wichita, KS”]”Great job and useful information and ready to use!”[/panel]

[panel type=”info” heading=”Dr. Michael Dold, Wichita, KS”]”I wish I would have had more staff members come. I cannot believe that I enjoyed a collection protocol seminar.”[/panel]

[panel type=”info” heading=”Lisa Anderson, Cando, MN”]”Enjoyed the openness of the seminar. It was wonderful, very informative and very educational.”[/panel]

[panel type=”info” heading=”Mark Olsen, D.D.S.”]”Very useful information that can be incorporated into our office next week.”[/panel]

[panel type=”info” heading=”LuAnn Asleson, Brookings, SD”]”Relaxing atmosphere, helpful suggestions, very worthwhile seminar. I’m glad we were here! This seminar was great! Shelly is a great motivator and speaker. Thank you.”[/panel]

[panel type=”info” heading=”Linda”]”The interaction between speaker and audience was great. Very informative – helpful in presenting different and difficult situations to patients.”[/panel]

[panel type=”info” heading=”Marissa Ray, Eden Prairie, MN”]”Shelly’s entertaining and allows us to laugh at frustrating situations.”[/panel]

[panel type=”info” heading=”Michelle Mallin”]”This advice really does work!! I am so glad that I came and can’t wait for our next huddle. I learned so much. Thank you.”[/panel]

[panel type=”info” heading=”Annette Schmaus, Estherville, IA”]”Very informative and interesting seminar!”[/panel]

[panel type=”info” heading=”Dr. Pamela McCullough,  Newton, KS”]”Our entire staff attended and found it very informative. Shelly Ryan is a skilled and knowledgeable presenter.”[/panel]

[panel type=”info” heading=”Stacie Chaplinski, Grand Forks, ND”]”Shelly is wonderful! I learned a lot!”[/panel]

[panel type=”info” heading=”Elise Redmond, Edina, MN”]”Thanks for all the information. I’m new to the front desk and appreciate the effort and the time. It’s been a great tool in the office!”[/panel]

[panel type=”info” heading=”Rae Evenson, Houston, MN”]”Very enthusiastic presenter. Pleasant, very knowledgeable and acknowledged each participant! Very current and pertinent to our practice.”[/panel]

[panel type=”info” heading=”Kris Schmanski, Brookings, SD”]”This gives me confidence that we’ll be able to move more patients into treatment.”[/panel]