| YOUR TOP ISSUES IN DESCENDING ORDER |
1. Insurance PPO/Third Party Write-Offs
2. Production, Growth, Filling Schedules, “Busyness”
3. Attracting New Patients, Marketing
4. Staff Issues, Motivation, Teamwork, Costs
5. Technology: Costs, Keeping Up, Going Chartless |
| PRODUCTION: |
| So far in 2014 (compared to 2013) is your practice production: |
|
Metro |
Outstate |
| Up |
44% |
46% |
| Down |
28% |
30% |
| Even |
28% |
24% |
| COLLECTIONS: |
| So far in 2014 (compared to 2013) are your practice collections: |
|
Metro |
Outstate |
| Up |
48% |
48% |
| Down |
20% |
25% |
| Even |
33% |
27% |
| NEW PATIENTS: |
| So far in 2014 (compared to 2013) are your new patients: |
|
Metro |
Outstate |
| Up |
34% |
41% |
| Down |
27% |
28% |
| Even |
38% |
28% |
| BONUSES |
| Do you have a Staff Bonus/Incentive Plan? |
Yes |
32.8% |
| Do you have Production Based Incentive for Hygiene? |
Yes |
7.6% |
| Satisfaction in promoting a happy productive team? |
Rating of 7.0 (out of 10) |
| RAISES: |
| Have you given or plan to give staff raises in 2014? |
|
Metro |
Outstate |
| Yes |
40% |
56% |
| No |
28% |
24% |
| Some/not all/variable |
23% |
14% |
| Not Sure |
9% |
7% |
|
| SOFTWARE |
|
|
Satisfaction
Rating Avg. |
| Delta 216 |
30% |
40% |
| HealthPartners PPO |
|
39% |
| Medica |
|
32% |
| Premier PPOs |
|
41% |
| Met Life PPO |
|
23% |
| Cigna PPO |
|
21% |
| Aetna PPO |
|
19% |
|
| TECHNOLOGY |
|
Yes |
Satisfaction
Rating Avg.
|
| Cerec |
24% |
7.7 |
| Spectra Caries Detector |
1% |
5.5 |
| Diagnodent |
34% |
7.7 |
| Digital Impressions Scanner |
7% |
7.4 |
| Digital Radiography |
73% |
8.9 |
| Fast Light Cure |
61% |
9.1 |
| Mechanized Endo |
58% |
8.8 |
| Magnifying Loupes-Hyg |
51% |
8.5 |
| Isolite (dry field illumin.) |
19% |
6.9 |
| Intra-Oral Camera |
71% |
7.8 |
| Have Website |
78% |
7.3 |
| Have Mobile Website |
38% |
8.0 |
| Terminals in Tx Rooms |
72% |
9.0 |
| Chartless |
43% |
8.7 |
| Invisalign/Clear Correct/Other |
21% |
8.0 |
| Oral Cancer Detection |
17% |
5.9 |
| Perio Laser Treatment |
12% |
8.1 |
| Cone Beam Imaging |
6% |
8.8 |
|
|
|
| DIGITAL COMMUNICATION SOFTWARE |
| (e.g., Demand Force, Smile Reminders, Televox, Lighthouse, etc.) |
| Yes |
38%
|
|
| Rating |
7.5 (out of 10)
|
|
|
|
|
| INSURANCE PARTICIPATION |
|
Yes |
|
| Connection PPOs |
13%
|
|
| Delta Premier (“regular” Delta) |
87%
|
|
| Delta PPO (formerly Preferred) |
30% |
|
| Delta 216 |
33% |
|
| Dentemax PPOs |
12% |
|
| HealthPartners PPO |
43% |
|
| Medica |
33% |
|
| Premier PPOs |
38% |
|
| Met Life PPOs |
25% |
|
| Cigna PPO |
29% |
|
| Aetna PPO |
25% |
|
| Other |
16% |
|
| Have you dropped participation in a PPO in the last 12 months? |
7% |
|
| Do you plan on leaving a PPO within 12 months? |
4% |
|
| Have you joined a PPO network in last 12 months? |
12% |
|
|
