| YOUR TOP ISSUES IN DESCENDING ORDER |
1. Insurance PPO/Third Party Write-Offs
2. Attracting New Patients, Marketing
3. Production, Growth, Filling Schedules, “Busyness”
4. Technology: Costs, Keeping Up, Going Chartless
5. Practice Transition
6. Staff Issues, Motivation, Teamwork, Costs
7. Finding Staff
8. Associate Issues |
| PRODUCTION: |
So far in 2015 (compared to 2014) is your practice
production: |
|
Metro |
Outstate |
| Up |
56% |
62% |
| Down |
23% |
20% |
| Even |
20% |
17% |
| COLLECTIONS: |
| So far in 2015 (compared to 2014) are your practice collections: |
|
Metro |
Outstate |
| Up |
53% |
62% |
| Down |
20% |
17% |
| Even |
26% |
19% |
| NEW PATIENTS: |
| So far in 2015 (compared to 2014) are your new patients: |
|
Metro |
Outstate |
| Up |
27.5% |
48% |
| Down |
32.5% |
18% |
| Even |
40% |
30% |
| BONUSES |
| Do you have a Staff Bonus/Incentive Plan? |
Yes |
36% |
| Do you have Production Based Incentive for Hygiene? |
Yes |
8% |
| Satisfaction in promoting a happy productive team? |
Rating of 7.4 (out of 10) |
| RAISES: |
| Have you given or plan to give staff raises in 2015? |
|
Metro |
Outstate |
| Yes |
43% |
68% |
| No |
28% |
17% |
| Some/not all/variable |
21.5% |
7.5% |
| Not Sure |
7.5% |
7.5% |
|
| SOFTWARE |
|
|
Satisfaction
Rating Avg. |
| EagleSoft |
32% |
7.8 |
| Dentrix |
21% |
8.2 |
| SoftDent |
18% |
7.2 |
| PEB XL Dent |
17% |
7.9 |
| EZ Dental |
2% |
8.5 |
| Open Dental |
2% |
8.0 |
| Other* |
8% |
8.0 |
*8% different P.M. softwares–none with more than 2% of market share. |
| TECHNOLOGY |
|
Yes |
Satisfaction
Rating Avg.
|
| Cerec |
28% |
8.1 |
| E4D |
3% |
7.3 |
| Online Bill Pay |
18% |
8.0 |
| Patient Registration |
27% |
7.6 |
| Diagnodent |
42% |
6.9 |
| Digital Impressions Scanner |
11% |
8.0 |
| Digital Radiography |
83% |
9.3 |
| Fast Cure Light |
66% |
9.1 |
| Mechanized Endo |
74% |
8.7 |
| Magnifying Loupes-Hygiene |
58% |
9.0 |
| Isolite |
29% |
7.6 |
| Intra-Oral Camera |
76% |
8.1 |
| Have Website |
88% |
7.6 |
| Mobile Website |
55% |
8.0 |
| Terminals |
77% |
9.1 |
| Chartless |
56% |
9.1 |
| Invisalign |
36% |
7.5 |
| Perio Laser Treatment |
16% |
7.6 |
| Cone Beam Imaging |
11% |
8.4 |
|
|
|
| DIGITAL COMMUNICATION SOFTWARE |
| (e.g., Demand Force, Smile Reminders, Televox, Lighthouse, etc.) |
| Yes |
48%
|
|
| Rating |
7.6 (out of 10)
|
|
|
|
|
| INSURANCE PARTICIPATION |
|
Yes |
|
| Connection PPOs |
11%
|
|
| Delta Premier (“regular” Delta) |
86%
|
|
| Delta PPO |
33% |
|
| Delta 216 |
40% |
|
| Dentemax PPOs |
12% |
|
| HealthPartners PPO |
46% |
|
| Medica |
35% |
|
| Premier PPOs |
42% |
|
| Met Life PPOs |
27% |
|
| Cigna PPO |
33% |
|
| Aetna PPO |
26% |
|
| Other |
26% |
|
| Have you dropped participation in a PPO in the last 12 months? |
11% |
|
| Do you plan on leaving a PPO within 12 months? |
7% |
|
| Have you joined a PPO network in last 12 months? |
9% |
|
|
